PHIL SPENCER ANNOUNCES NORTHGATE AS A TOP AGENT IN THE UK FOR CUSTOMER SERVICE

PHIL SPENCER ANNOUNCES NORTHGATE AS A TOP AGENT IN THE UK FOR CUSTOMER SERVICE
Gold Lettings Award | Best Agent in County Durham | Best in DL5 Postcode

Northgate Estate Agents has been recognised as one of the UK’s leading property agencies for outstanding customer service, winning Gold for Lettings, Best in County Durham, and Best in DL5 Postcode at the 22nd annual ESTAS Awards — the most prestigious awards event in the UK property sector.

The County Durham-based agency in Newton Aycliffe received the accolade at a glittering ceremony hosted by TV property expert Phil Spencer at the Grosvenor House, London, in front of more than 1,100 of the nation’s top estate and letting professionals.

The ESTAS Awards are powered by verified customer reviews, making them the only awards in the industry judged purely by clients who’ve completed their move. This year’s results were drawn from over 300,000 customer ratings — a true reflection of the trust and service delivered by each winning agent.

Phil Spencer said:
“As someone who’s hosted The ESTAS for over two decades, I’ve seen first-hand how these awards transform not just businesses but lives. What makes them special is simple — they’re based entirely on customer feedback. Real voices. Real experiences. These aren’t just trophies; they’re symbols of trust.”

Simon Brown, Founder of The ESTAS, added:
“In a world increasingly obsessed with AI and algorithms, The ESTAS remind us that property will always be a people business. Technology can’t replace empathy, trust, or the human touch — and that’s what these awards celebrate.”

Neil Cobbold, Commercial Director at headline sponsors Reapit & PayProp, commented:
“In challenging times, great estate and letting agents are more important than ever. These awards showcase what our industry does best — trust, transparency, and exceptional service. Congratulations to Northgate Estate Agents.”

Russell Hartshorn, Founder of Northgate Estate Agents, said:
“We’re absolutely thrilled to be recognised at this year’s ESTAS. It means so much to us because it’s our customers who have judged our performance. We take our service standards seriously — clients have a choice, and we’re proud that our personal approach is being recognised at a national level.”

Thinking of selling or letting? Experience award-winning service for yourself.
Book your free valuation today at northgates.co.uk or call 01325 728333.