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The property market has been ‘re-opened’ by the Government and Estate Agents, Solicitors, Removals firms and other property professionals can start work again. However, we have been issued with strict guidance in connection with viewings, valuations, PPE and Covid-19 protection.

As part of this process we have issued guidance to sellers, buyers, landlords and tenants on viewings. The viewing and valuation process will need to be controlled to prevent the potential spread of the virus. We are in the process of making sure our offices are ‘altered’ to protect our staff and ensure they all have the correct PPE. Monitoring the health and well being of our staff and customers is of primary importance.

Throughout lockdown, we have operated a full remote service, with staff/management working from home. This will continue, and we will be fully accessible by phone or email.

We will be offering virtual viewings and valuations initially. If you have requested to view a house we will contact you over the next few days to book the appointment.

We thank you for your compliance with the lockdown rules and your patience and hope that the market can return to normal as rapidly as possible.

COVID-19 - Viewing Guidance for Sellers and Landlords

If a potential applicant wants a physical viewing, the guidelines below are to assist you in remaining within the social distancing rules.

1. You and the potential applicant will be required to complete a health questionnaire.

2. The number of viewers will be restricted to two.

3. They will be requested to wear masks and gloves.

4. They will be requested to observe the 2m distance rule at all times.

5. Please leave all internal doors open to minimise contact with buyers.

6. Avoid handshakes and other physical contact.

7. All negotiations and supplementary questions should be undertaken by phone or email after the viewing. Please do not prolong ‘face to face’ contact for longer than necessary.

PLEASE NOTE – The official guidance is that you leave the house during the viewing and allow the buyer to look around on their own. The decision to do so or not, is yours. You may decide to remain in the property and maintain the 2m distance at all times.

Please bear in mind that you are under no obligation to allow viewings. If you feel uncomfortable undertaking the viewing, please say so, and we will endeavour to make alternative arrangements. A virtual viewing may assist with this.

COVID – 19 - Viewing Guidance for Buyers

Initial viewings should be done online via video call or link to the property, if you want a physical viewing then we will use the following procedure:

We will require confirmation you are in a proceedable position, and will be asked to supply a mortgage in principal or confirmation of cash funds.

Government guidance is that we should introduce protective measures on property viewings as follows

1. You, and the seller, or our agent, will be required to complete a health questionnaire.

2. Only 2 viewers will be permitted, and each will be required to complete the above.

3. You will be required to wear a face mask and gloves. We ask you to supply your own.

4. You will be required to observe a 2m distancing at all times. Please avoid handshakes or any physical contact.

5. All internal doors will be left open, Please refrain from touching any surfaces.

6. Please dispose of all PPE used safely

7. All negotiations and supplementary questions should be undertaken by phone or email after the viewing has taking place. Please do not prolong face-to-face contact for longer than necessary.

Please note that if more than 2 viewers arrive at the property, the vendor or Northgate Estate Agents reserve the right to refuse access.

COVID – 19 - Viewing Guidance for Tenants

Initial viewings should be done online via video call or link to the property, if you want a physical viewing then we will use the following procedure:

We will require confirmation you are in a proceedable position by completing an offer form

Government guidance is that we should introduce protective measures on property viewings as follows

1. You, and the landlord or our agent will be required to complete a health questionnaire.

2. Only 2 viewers will be permitted, and each will be required to complete the above.

3. You will be required to wear a face mask and gloves. We ask you to supply your own.

4. You will be required to observe a 2m distancing at all times. Please avoid handshakes or any physical contact.

5. All internal doors will be left open, Please refrain from touching any surfaces.

6. Please dispose of all PPE used safely

7. All negotiations and supplementary questions should be undertaken by phone or email after the viewing has taking place. Please do not prolong face-to-face contact for longer than necessary.

Please note that if more than 2 viewers arrive at the property, the vendor or Northgate Estate Agents reserve the right to refuse access.